Privacy Policy
At Garage Door Repair Silverdale, we are deeply committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how Garage Door Repair Silverdale collects, uses, discloses, and protects any personal data that you provide when using our website or engaging with our services. By visiting our website, submitting a service inquiry, or communicating with us, you agree to the practices outlined below.
Information We Collect
Garage Door Repair Silverdale collects both personal and non-personal information to improve the customer experience and operate effectively.
Personal Information
When you contact Garage Door Repair Silverdale, request a quote, or fill out an online form, we may collect details such as:
- Your full name
- Phone number and email address
- Residential or business address
- Garage door type, model, or issues described in your inquiry
- Any additional comments or messages provided voluntarily
This data helps us better understand your service needs and respond accurately.
Usage Data
As you navigate the Garage Door Repair Silverdale website, we may automatically collect certain technical information, including:
- Your IP address and general location
- Device type and browser information
- Referring pages, time spent on site, and click behavior
This data allows us to improve site navigation, diagnose errors, and enhance performance.
Cookies and Tracking Technologies
Garage Door Repair Silverdale uses cookies and tracking tools to improve your experience on our website.
Types of Cookies We Use:
- Essential Cookies: Ensure the basic functionality of the site, such as page navigation.
- Performance Cookies: Help us understand how visitors interact with the website through analytics.
- Functional Cookies: Enable features like saved form inputs and regional preferences.
- Marketing Cookies: With your consent, may be used to show targeted garage door-related advertisements.
You can control or disable cookies through your browser settings. However, some features of Garage Door Repair Silverdale may not work properly if cookies are turned off.
How We Use Your Information
Garage Door Repair Silverdale only uses collected information for legitimate purposes, including:
- Service Fulfillment: To provide garage door repairs, replacements, automation setups, or maintenance services.
- Customer Support: To assist you with inquiries, troubleshoot issues, and follow up after service delivery.
- Internal Improvements: To refine our website design, improve communication, and better serve customers.
- Marketing Communication: With your consent, to send offers, newsletters, or seasonal garage door promotions.
- Legal Requirements: To comply with applicable laws or respond to lawful requests from authorities.
Sharing Your Information
Garage Door Repair Silverdale does not sell, trade, or rent your personal information. We may share it only in the following situations:
Trusted Third-Party Partners:
We work with secure and reliable service providers who assist us with:
- Website hosting and security
- Online booking and form submissions
- Email notifications and customer relationship management tools
These providers are contractually required to protect your data and use it solely for our business purposes.
Legal Compliance:
We may disclose your personal data if:
- Required by law, subpoena, or regulatory request
- Necessary to protect the safety, property, or rights of Garage Door Repair Silverdale, its users, or the public
- In connection with fraud detection or prevention
Your Privacy Rights
As a user of Garage Door Repair Silverdale, you have rights regarding your personal information:
- Access: You may request details of the personal data we hold about you.
- Correction: You can ask us to update or correct inaccurate information.
- Deletion: You may request that we delete your information, subject to legal retention policies.
- Restriction: You may request limited processing under certain conditions.
- Opt-Out: You can unsubscribe from promotional emails at any time using the link provided or by contacting us directly.
To exercise any of these rights, please email us at info@garagedoorrepairsilverdale.co.nz or visit our Contact Page.
Data Security
Garage Door Repair Silverdale uses industry-standard security measures to safeguard your information, including:
- Secure Sockets Layer (SSL) encryption on our website
- Restricted access to your personal information
- Frequent updates and vulnerability scans on our systems
While we take every reasonable precaution, no method of transmission over the internet is completely secure. You acknowledge that you use our website at your own risk.
External Links
Our website may link to other external sites for information purposes, such as garage door product manufacturers or affiliated businesses. Please note:
- Garage Door Repair Silverdale is not responsible for the content or privacy practices of external websites.
- We recommend reviewing the privacy policies of any third-party websites you visit before providing personal data.
Changes to This Privacy Policy
Garage Door Repair Silverdale reserves the right to amend this Privacy Policy at any time. Updates will be reflected on this page with a new “Last Updated” date. Continued use of the website after changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or your personal data, please visit our contact us page at https://garagedoorrepairsilverdale.co.nz/contact-us/. We are here to protect your privacy and provide clarity regarding your data and its usage.
